FAQs

Q: How do charities get listed?
A: Charities apply annually at the national or local level and must meet stringent rules. They must provide documentation such as an audit, IRS form 990, annual report and other pertinent information.


Q: How does payroll deduction work?
A: Payroll deduction is the easiest way to give. The donor decides a reasonable, affordable amount to be withheld from his/her paycheck each payday beginning in January and ending in December. Payroll deductions may be stopped by the donor by sending written request to your payroll office.


Q: How do I designate to a charity to receive my contribution?
A: Simply enter the organization’s five-digit code number on the pledge form. Only charities listed in the charity listing booklet are eligible to receive funds. If a donor chooses not to designate, the contribution will be treated as undesignated and distributed to all organizations listed in the CFC charity list in the same proportion as they received designations.


Q: Who do I contact for help with Employee Express?
A:
For assistance with Employee Express (questions/issues, etc) contact the Employee Express Help Desk.

–Online Help information is always available when using Employee Express. You may also reference the Frequently Asked Questions page for commonly asked questions.

–If you need technical assistance while at work, you may contact the Employee Express Help Desk at 478-757-3030. From home, you may contact the Help Desk toll-free at 888-353-9450. Help Desk business hours are Monday through Friday 7:00 a.m. to 7:00 p.m. Eastern Time. During non-business hours, you may leave a message and a Help Desk representative will return your call within 1 business day (Monday-Friday).

–You may also contact the Help Desk by sending a detailed e-mail message to EEXHelp@opm.gov with the following information:  Your name, your employing agency name , Your daytime phone number, a detailed description of your problem (for security reasons, DO NOT include your Social Security Number (SSN), Login ID or Password in your message).

–Hearing impaired employees may access the TDD by calling 478-757-3117 or 1-888-880-0412. Visually impaired employees can access the Employee Express telephone system using their agency’s designated telephone number.

–Questions concerning specific personnel and payroll information, should be directed to your servicing personnel-payroll office.